5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that almost all security guard companies are capable of supplying the service that property supervisors want, but too often do not because of a lack of ongoing quality control procedures.
Security guard companies are unlike any vendor that a property supervisor usually hires. If you employ a painter, then you are able to see whether or not they are doing their tasks by taking a look at the walls. However, when you employ a security guard company, how often can you see whether the protector company is performing their job including running background checks and drug screenings, providing good training to your own guards, and effectively monitoring and supervising your guards. In the majority of instances they probably are, but it’s crucial to implement a system of verification and quality control to ensure that problems associated with the lack of doing these tasks do not start to happen.
In this article we will talk five (5) easy steps to improving your security guard service and achieving everything you picture as your ideal building site security guard.
Display Your Guards Qualifications
In most nations, guards are mandated to have a predetermined level of training before they can start working as security guards. If your state is one of those states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that’s being provided by your security provider and ask yourself does it seem decent.
It is also your security guard company performing background and drug screenings on all of your defenses until they send them to your own property? If they are, they should be supplying you with verifications. If not, why?
Another excellent method to screen whether the protector is a fantastic fit for your property is to conduct a brief”interview” to get a sense of the guard and to explain your expectations. This initial dialogue can tell you a lot on what to expect from this guard and it gives you a chance to ask a different guard if you think that it is necessary.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces every guard to the company itself, in several circumstances the guard’s orientation to his assigned land isn’t as complete. We predict the orientation to the assigned land”Site Specific Training”. Learn What your site specific training resembles:
• Can it happen at your premises?
• How long is each new officer educated?
• How long does the security company double lender? (Double banking is the process of having a seasoned guard working in the exact same time as the new guard.)
• How thoroughly are your post orders clarified?
Determine the response to every one of these questions and make sure that they match what you believe is sufficient. You should even consider sitting in on your security guard company’s orientation and your site special training to get an understanding of what goes on preparing a guard to work in your premises.
Inspection Your Guard’s Supervision
Protect supervision is one of the main factors of very good security guard service. When security companies deliver poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel that their job isn’t significant and they start to find themselves as less of a region of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t demand on-site supervision, how does your security guard company remotely oversee its defenses? Outside of the Standard security company field supervisor spot checks, the 2 methods of remote oversight that prove most successful are:
Officer Tour Tracking Systems
In case your guards are required to make rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they are on your premises. These tracking systems permit the security guard company to track the log and time the action of the guards while they are making rounds to several areas on your premises. Most Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly get an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of those reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that having a system for guards to check in frequently with the security guard provider provides a method of making sure that each guard is secure and alert. Using guards check-in frequently together with the security guard company, at least every 30 minutes, guards believe that their security is important and that being awake and attentive is also an significant part their job.
Expand Your Favorite
After hours inspections of your guards are always great ways of finding out exactly what is happening with your security while you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to ensure that they know their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a certified security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be sure that the adviser isn’t really a security guard company. If that’s the case, your audit is sure to turn up problems with your existing security guard company.